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Return Policy

To Request a Return

We guarantee a 30 day return policy on all new* products. Requests for return must be submitted within 30 days of receiving the product. 

*All used/open box products are final sale and not eligible for a refund

All eligible returns must be unused, in original received condition. This includes all original packaging, instruction guides and accessories. 

To initiate a return, please e-mail support@shophometechsolution.org with the following credentials;

  • your order number (found on your invoice)
  • a detailed description of items being returned

An RMA (Return Merchandise Authorization) number will be provided for all eligible returns. Please do not return products without having obtained an RMA number.

Once your return has been processed, you will be refunded to your original method of payment within 1-3 business days.

Received a damaged or wrong product?

Please inspect your product upon receiving it and contact us immediately at support@shophometechsolution.org if it is damaged or if you have received the wrong product. We will follow up with instructions on how to replace your products.

Warranty/Exchange Information

All products purchased from our shop are covered by a 1 year warranty.

Defective items returned within 30 days of the receiving date will be replaced at no cost to the customer. The return shipping label will be provided upon approval.

Shipping costs for defective items returned after the 30 day receiving period must be covered by the customer. 

Home Tech Solution is not responsible for missing or stolen items during return shipping.

To initiate a warranty exchange, please e-mail support@shophometechsolution.org

For additional technical support, please contact the product manufacturer. Please refrain from returning products to the manufacturer.

 

 For additional support, e-mail support@shophometechsolution.org